Usage Metrics Guide

Sidekick:

Usage Metrics Guide

The Usage Metrics section provides insights into how clinicians are engaging with Sidekick, enabling your team to monitor adoption and identify trends. Recent updates have refined how we calculate and label these metrics to ensure a more accurate reflection of actual usage. These metrics are updated daily. Sidekick usage data for the previous day will be available by approximately 9:30 AM EST the following morning.

Filters

• Date: Choose a custom date range to view usage metrics for a specific time period.

• Organization: your organization will be listed in this filter.

• User: Use this dropdown to view metrics for an individual user, making it easy to track specific activity. This is listed by user email. To focus on a single provider, click the “only” link next to their name. To remove a provider from the view, click the checkmark to the left of their name. To clear the filter and include all providers again, click the “reset” link next to the dropdown menu.
  
  

Active Sidekick Users by Week or Month

A user is considered active in Sidekick if they:

• Log in to their Sidekick account, and

• Perform at least one action using any of Sidekick’s features during the reporting period (e.g., a calendar month or week).

Examples of qualifying actions include:

• Creating or editing notes using Auto Note or Dictation features.

• Accepting and loading audio output into the note. 

• Utilizing AskAI to generate or refine note content.

• Engaging with Real-Time CPT Insights for coding assistance.

Note: Simply logging in without engaging with any Sidekick features does not qualify a user as active.

This definition ensures that activity metrics accurately reflect meaningful user engagement with the Sidekick platform.

Notes Assisted with Sidekick by Week or Month 

A note is considered "assisted with Sidekick" when any of the above Sidekick actions are performed on that note during a given week or month. 

Important Details:

• Single-Week or Single-Month Counting: If a note is interacted with using Sidekick features during a particular week or month, it is counted once for that time period — regardless of how many times Sidekick features were used on that note within the specified time period.

• Cross-Week or Cross-Month Interactions: If the same note continues to be interacted with across multiple weeks or months (for example, initial suggestions in one month and edits using Sidekick tools in another), the note will be counted once in each time period that it was touched by a Sidekick action.

This method ensures that usage reporting accurately reflects how and when Sidekick is being utilized to support documentation workflows over time.

Total Hours Sidekick Audio Recorded by Week or Month 

This metric shows the total number of hours Sidekick was used to capture audio during the selected week or month.

Notes Assisted with Sidekick by User

Top/Bottom User Filter: This tool lets you focus on the highest or lowest Sidekick users based on usage. Simply enter a percentage in the text box, then check the box to view either the top or bottom percentage of users.

Sidekick Audio Usage by User

This tool allows you to view specifics on which of your users have the highest and lowest usage of Sidekick’s audio features. Simply enter a percentage in the text box, then check the box to view either the top or bottom percentage of users.

User Activity and License Type

Sidekick License Access Overview

• Text Only License: Users with the Text Only Sidekick license can access the following features:

  • AskAI

  • Note Content Suggestions

  • Real-Time CPT Insights
    
    

• Full Access License: Users with the Full Access Sidekick license have access to all of the text-based features listed above, plus:

  • Auto Note (audio feature)

  • Dictation (audio feature)
    
    

• View Only Users Who Have Not Used Sidekick: You can use the checkbox next to this option to show only users who have yet to use any of Sidekick’s features. 

License Utilization 

User Adoption Pie Chart: This chart displays the percentage of users who have actively used Sidekick compared to those who have not yet started using it.

For any questions about these metrics or how to interpret the data for your organization, please reach out to our support team at support@predictionhealth.com—we’re here to help!